Medical Receptionists and Secretaries Handbook
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Author(s): M. Robbins
Publisher: Radcliffe Medical Press
ISBN: 1857757262
Format: softback
350pp
Price: £21.95
Review Date: 10 May 2006
Review: This new edition has been revised, expanded and updated. Receptionists and secretaries who work in the NHS, social care or the private sector, are involved in providing health care based on patients’ needs. The book has chapters on: The National Health Service; patient care; communication; law, ethics and medicine; health and safety in a clinical environment; practical reception skills in general practice; the hospital service; private medicine; forms, fees and finances in general practice; using IT; medical terminology and clinical aspects; primary healthcare services and social services; audit, health economics and ensuring quality for the medical receptionist and secretary; training and development; and complementary medicine;