| Review: |
This handbook offers practical guidance on how to prepare an O & M manual and points out the common pitfalls. It guides the reader through six steps: identify the audience; define the needs; prioritize the needs; design effective communication; involve the audience; and include an updating process. The book, includes sample manual sections, covers overall organization, estimating, scheduling and producing a manual; desktop publishing; and producing an on-line manual. It will be useful for facility operators, maintenance technicians, training coordinators and managers. |